At Style Watches, we believe in maintaining complete transparency and fairness in every transaction. Our Refund Policy ensures that customers are fully aware of how and when refunds are processed, under what conditions they apply, and what steps are required to initiate a refund after a successful return. We strive to make the process simple, secure, and customer-friendly.
General Refund Terms
Refunds are issued only for eligible returns that meet the conditions described in our Return Policy. To qualify for a refund, the returned item must:
- Be unused, unworn, and undamaged.
- Be returned in its original packaging with all tags and accessories intact.
- Have been approved for return through our customer service team within 7 days of delivery.
Refunds are not automatically granted; they are processed only after the returned product is inspected and approved by our quality control department.
Refund Eligibility
You may be eligible for a refund if:
- You received the wrong item or a defective product.
- Your return was approved and received in perfect condition.
- The item meets all the return eligibility requirements outlined in our Return Policy.
You will not be eligible for a refund if:
- The product shows signs of use, wear, or damage caused after delivery.
- The item was returned without prior authorization.
- The item was marked as “Final Sale” or “Non-Returnable.”
- The return was received after the 7-day eligibility window.
- The return package was lost or damaged during return shipping (as customers are responsible for the return label).
Refund Process
Once your returned item is received, we carefully inspect it within 2 business days. After the inspection is complete and the return is approved, the refund will be issued to your original payment method.
Refunds are processed as follows:
Return Inspection: Our team verifies that the item meets all conditions for refund approval.
Refund Approval: You will receive an email notification confirming that your refund has been approved.
Refund Processing: The refund is initiated to your original payment method (Visa, MasterCard, American Express, Discover, or PayPal).
Refund Completion: It may take 8 days for the refunded amount to appear in your account, depending on your bank or payment provider’s processing time.
Partial Refunds
Partial refunds may be issued in specific cases, such as:
The returned item is missing accessories or original packaging.
The item shows minimal handling marks but is otherwise unused.
A promotional discount was applied at the time of purchase.
Any deductions or partial refunds will be clearly communicated to you before processing.
Refund Method
All refunds are processed to the original payment method used at checkout. We do not issue refunds in cash, gift cards, or alternative payment methods.
If your payment was made using PayPal, the refund will be credited directly to your PayPal account.
If you paid by credit or debit card, the refund will appear on your statement once processed by your card issuer.
Refund of Shipping Charges
Please note:
The $16 flat shipping fee is non-refundable, even if the item is returned.
Return shipping costs are the customer’s responsibility and are not reimbursed.
If you received a damaged or incorrect item verified by our support team, we may refund the original shipping fee in such specific cases.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Double-check your bank or PayPal account for the transaction.
Contact your credit card company or bank, as it may take additional time before your refund is officially posted.
If you still haven’t received your refund after 10 business days, please contact us at contact@stylewatches.store
with your order details, and we’ll assist you immediately.
Refunds for Canceled Orders
If you cancel your order before it has been processed for shipment, a full refund will be issued to your original payment method. Orders that have already been shipped cannot be canceled; they must go through the return process once delivered.
Non-Refundable Situations
Refunds will not be issued in the following circumstances:
The item was not purchased directly from stylewatches.store.
The item was damaged, altered, or used after delivery.
The customer failed to provide valid proof of purchase.
The return was denied during inspection due to non-compliance with the Return Policy.
Responsibility During the Refund Process
Customers are responsible for ensuring that:
The returned item reaches us safely and within the stated timeframe.
All tracking information is retained until the refund is confirmed.
Accurate payment details are used at checkout to avoid delays in refund processing.
Customer Satisfaction Commitment
While we maintain strict refund conditions to protect product quality, we always prioritize customer satisfaction. If you experience an issue not covered by the above policies, please contact us. We will review your case fairly and strive to find the best possible resolution.
Contact for Refund Queries
If you have questions or need assistance regarding a pending or completed refund, please contact our support team during business hours. Our team will be glad to provide updates or clarify the process for your specific case.
Business Details
Business Name: Style Watches
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (904) 471-7493
Business Email: contact@stylewatches.store
Business Address: 10224 Sherbrook Ln, Dallas, TX 75229, USA